Frequently asked.

No. All Amino House compounds are sold strictly for in-vitro laboratory research purposes and are not intended for human consumption, veterinary use, or any diagnostic or therapeutic application.

We test through Janoshik Analytical, an independent third-party laboratory. Where a lot has been tested, its HPLC chromatogram and Certificate of Analysis are linked from the product page. We are expanding testing coverage across the catalog, starting with our best-selling compounds.

Identity confirmation by mass spectrometry, HPLC purity (area %), net peptide content, water content, and endotoxin (LAL) results. Every report is generated per lot, not per product line.

Store sealed vials at room temperature, somewhere cool and dark. The fridge or freezer is optional: as long as a vial stays sealed, it makes little difference. Once you reconstitute a vial, keep it in the fridge at 2–8°C. Storing outside these conditions makes an item non-returnable.

Images are illustrative and the item you receive may differ slightly in label or vial appearance. Compound, dose, and lot documentation always match what is stated on the product page.

You reserve online and pay by bank transfer. No card payment is taken on the site. We confirm stock and send bank-transfer instructions (account holder, IBAN, amount, payment reference, deadline) with your order confirmation email. Your reservation is held while the transfer completes.

Placing an order is an offer to buy. The confirmation email acknowledges it but does not accept it. The contract becomes binding only when we dispatch the goods and send a shipping confirmation (Terms §5).

Yes, in limited cases: the product is unavailable, a price was listed incorrectly, fraud is suspected, or payment cannot be verified. If your reservation expires unpaid, stock is released and no payment is taken. You can re-order in one click from the expiry email.

No. Pricing is visible to everyone. An account is only required to place an order, track it, and access your batch CoAs.

Not at the moment. All orders are one-time purchases. Recurring options may return once the program is finalised.

Orders are dispatched within 48 hours of payment being confirmed. In practice that is the same business day, when the transfer clears before 15:00 CET, Monday to Friday. Orders confirmed on weekends or public holidays are processed the next working day.

Shipping is calculated at checkout by destination: Netherlands & Belgium €9.50 (1–2 business days), Germany €9.95 (3–5 days), rest of the EU €14.95 (3–7 days). Orders over €200 ship free. The exact cost is shown before you complete your order.

Across the European Union and selected other destinations. Delivery estimates are shown at checkout. They are estimates, not guarantees. Customs processing or carrier issues can cause delays outside our control.

Yes. Every order ships in plain packaging with no reference to the contents on the outside of the parcel.

No. Lyophilized (freeze-dried) peptides are stable at ambient transit temperatures for the duration of EU shipping, so no cold pack is required.

You do. Any customs fees, import duties, or taxes charged by the destination country are the recipient’s responsibility and are not included in the checkout price. You are also responsible for checking that importing research materials is permitted in your jurisdiction before ordering. Parcels delayed, seized, or destroyed by customs are not eligible for a refund.

Check your address carefully before completing the order. We are not responsible for parcels delivered to an incorrect address supplied at checkout. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery at your cost.

Yes. You’ll receive a tracking link by email at dispatch, and every order is visible with live status in your account under Orders.

Yes. EU consumer law gives you 14 days from receiving your goods to cancel without giving a reason (cooling-off period). Items must be unused, unopened, in their original sealed packaging, returned within 14 days of notifying us, with proof of purchase.

Anything opened or with a broken seal, anything reconstituted, diluted, or otherwise prepared for use, and anything not stored per the supplied handling instructions. Once a vial is opened we can no longer verify its condition or purity, so it cannot return to stock.

Inspect your parcel on arrival and report any damage or discrepancy within 7 days of delivery. Send your order number, photos of the product, packaging and shipping label, and a short description. We arrange a replacement or refund once verified. Keep the original packaging until it is resolved.

Email hello@aminohouse.store with your order number and reason. We confirm eligibility and send return instructions before you ship anything back. Returns sent without prior confirmation may not be accepted.

You do when cancelling under the cooling-off period. We cover it when the item is damaged, incorrect, or faulty.

Approved refunds are issued to the original payment method within 14 days of us verifying the issue or receiving and inspecting the returned items. Your bank may take a few extra working days to show the funds.

What you give us: name, contact details, billing and shipping addresses, account credentials, order history and support correspondence. We also collect limited technical data automatically: IP address, device and browser type, pages visited, referring site, and cookies.

No. We share it only with the service providers needed to run your order: payment processors, shipping carriers, email and analytics providers. Each is contractually bound to protect it and use it only for the purpose we specify.

Order data for 7 years (tax and legal compliance), account data until you ask for deletion, marketing preferences until you unsubscribe, and anonymized analytics indefinitely for business analysis. Anything no longer needed is securely deleted or anonymized.

Access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent. Contact us to exercise any of them. We respond within 30 days.

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